Returns & Exchanges

At Robert Is Here, we take pride in the quality of our fresh tropical fruits and gourmet goods. Due to the perishable nature of our products, we offer a satisfaction guarantee to ensure you receive your farm-to-table treats in perfect condition.

Return Process

• 1.
  Inspect Your Delivery

  Please examine your order immediately upon arrival and document any damage or quality issues with clear photographs of the product and packaging.

• 2.
  Contact Our Team

  Notify us within 24 hours of delivery by emailing our support team with your order number and the photos of the items in question.

• 3.
  Resolution Review

  Our team will review your claim to determine the best course of action, which may include a replacement shipment or a refund for the damaged goods.

• 4.
  Final Processing

  Once approved, refunds will be credited back to your original payment method within 5-7 business days, or a fresh replacement will be prioritized for shipping.